Judith Colin

707 Center st., Waukegan IL, 60085
Phone Number

Education
North Eastern Illinois University
January 2014 - Present
Bachelor's degree in Human Resources Development

College of Lake County
Graduated: December 2013
Associates Degree in Arts

Professional Experience
LTD Commodities
July 2017 - April 2017
Traffic Cordinator

• Contact carrier representatives to make arrangements and to issue instructions for shipping and delivery of merchandise
• Record shipment data, such as weight, dimensions, charges and space availability for reporting, accounting, and record keeping purposes
• Prepare documents, such as work orders, bills of lading, and shipping orders to route merchandise
• Determine shipping methods for merchandise using knowledge of shipping procedures and rates
• Examine documents to compare with records, such as invoices and orders, to verify accuracy of incoming or outgoing shipment
• Maintain accurate and complete documentation using Compass Database

• Responsible for order processing, payment processing, and order shipment
• Collaborated with other departments (e.g., Customer Service, Marketing, and Shipping) to incorporate logistics with business systems or processes
• Resolved problems regarding transportation, fulfillment systems, imports, exports, or customer delivery issues
• Provided full support to other departments by appropriately addressing complaints and resolving problems

• Provided exceptional service by assisting customers with order placement
• Responsible for communicating with customers via phone calls and emails
• Provided knowledgeable answers to questions in regards to product and pricing
• Helped customers navigate the company’s website
• Responsible for reporting any trending issues to the customer service leadership team and the appropriate departments

Skills

Background Information

I am currently a student at North Eastern Illinois University. I am enrolled as a Human Resources Development Major with a minor in Psychology. After I graduate I hope to enter a major company as part of the human resources department.

My short term goal is to graduate within a year. After acquiring a stable job, my long term goal is save enough money to invest for future endeavors, like a house.

I was born in Illinois, however I have lived in the State of Mexico for a few years when I was a teenager. As a result, I am fluent in both Spanish and English.

When I have free time I like reading, specifically autobiographies, and going to museums and tourist attractions. Given the opportunity, I also enjoy visiting my hometown in Mexico.